Product free trials
Where a product offers a free trial, you will not be charged until the trial ends, and you can cancel any time before then at no cost.
Monthly product plans
Monthly subscription fees are generally non-refundable except where required by law. Cancel any time to stop future charges; your plan stays active until the end of the current period.
Annual product plans
Annual plans may be eligible for a pro-rated refund if you cancel within the first 14 days of a new term. After that, the plan runs to the end of the term.
Usage credits & add-ons
Consumable credits (such as call minutes, messages or AI usage) and one-time add-ons are non-refundable once used.
Custom services
Software development is billed against a fixed scope and milestones. Deposits and amounts for work already delivered or in progress are non-refundable. Anything paid for but not yet started can be refunded or credited, as set out in your proposal.
How to request a refund
Contact us with your account email or invoice number and the reason. Approved refunds are returned to your original payment method, typically within 5–10 business days depending on your provider.